The high-quality service of PostNL
In the past, the Shallow Man has written about the high-quality service of PostNL.
Based on personal experience, PostNL should have the following mission statement:
- Develop community spirit by delivering packages to complete strangers, thus enabling people to get to know each other
- Improve the health of our customers by ringing the doorbell once and forcing package recipients to sprint to the door by which time we’ll have left a card saying that there was no one home
- Encourage people to get to know their neighbourhoods better by leaving cards claiming that packages were delivered to non-existent addresses
The service of PostNL reached new highs with the following discussion on Twitter:
An Amsterdammer asked PostNL the following question.
PostNL, don’t you think it’s a pity that the development of the lungs of my 1-year-old son are poisoned multiple times a day by diesel fumes? All in the name of your profit margin or do you plan to replace these poison busses with emission-free vehicles?
In a typical example of quality PostNL service here is how they responded.
We’re working on it. I see that you live in the middle of Amsterdam. Take a look on Funda for a nice house in the countryside if you’re so concerned about the health of your child.
It was meant as a “grapje”
PostNL has deleted the insulting tweet and claims that it was not meant as an insult, it was only a joke. Hilarious! I’m sure the recipient of the tweet was rolling on the floor with laughter.
No PostNL customer service agents were hurt during the writing of this post.